Your Privacy Matters

Privacy Policy

Your privacy is important to us. This policy explains how DB ServTech LLC collects, uses, and protects your personal and business information.

Last Updated: September 24, 2026

1. Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address
  • Business Information: Business name, tax ID, resale certificate, and other business credentials
  • Account Information: Username, password, and account preferences
  • Transaction Information: Order history, payment information, and shipping details
  • Communication Data: Messages you send us through contact forms or email, including your mobile phone number and SMS opt-in consent when you provide it

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your wholesale orders
  • Verify your business credentials and account eligibility
  • Communicate with you about your orders, account, and inquiries
  • Provide customer support and respond to your questions
  • Send SMS text messages for order confirmations, delivery and shipment notifications, and account alerts — only when you have opted in
  • Improve our website, services, and customer experience
  • Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders
  • Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of company assets
  • Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities
  • Consent: We may share information with your explicit consent

Mobile Information: Your mobile phone number and SMS opt-in data will not be sold, shared, rented, or transferred to any third parties or affiliates for promotional or marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for all data transmissions
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Employee training on data protection and confidentiality

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal and business information only for as long as necessary to fulfill the purposes described in this policy, including:

  • Maintaining your account and order history for the duration of your business relationship with us
  • Retaining transaction and tax records as required by applicable law and accounting regulations
  • Keeping your mobile phone number and SMS opt-in records for as long as you remain opted in to our messaging program, and for a reasonable period afterward to honor opt-out requests

When information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve our website functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal requirements
  • Opt-Out: Opt-out of receiving promotional communications from us, including SMS messages
  • Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

8. SMS Terms and Conditions

DB ServTech LLC maintains strict privacy policies, ensuring that personal information and mobile information of our users and members is not sold, shared, rented, released, or traded to third parties for marketing or promotional purposes.

  1. DB ServTech LLC operates the SMS messaging program described here.
  2. Contacts can expect to receive reminders and follow-ups, delivery and order notifications, and account alerts.
  3. You can cancel the SMS service at any time. Simply text "STOP" to the number provided. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  4. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to services@dbservtech.com.
  5. Carriers are not liable for delayed or undelivered messages.
  6. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
  7. For privacy-related inquiries, please contact us using the information provided below.

SMS Communications: When you provide your mobile number and opt in, DB ServTech LLC will send you text messages about your shipments, deliveries, and account alerts. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For the full details of our messaging program, please review our SMS Terms & Conditions and visit our SMS Opt-In page.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to remove such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will:

  • Post the updated policy on this page
  • Update the "Last Updated" date at the top of the policy
  • Notify you of material changes via email or website notice

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices — including how your mobile information is handled — please contact us:

Mailing Address

DB ServTech LLC
921 Legacy Lndg #301
Virginia Beach, VA 23464

877-327-1651  ·  Monday – Friday, 8:00 AM – 6:00 PM EST