Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: February 26, 2026

1. Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address
  • Business Information: Business name, tax ID, resale certificate, and other business credentials
  • Account Information: Username, password, and account preferences
  • Transaction Information: Order history, payment information, and shipping details
  • Communication Data: Messages you send us through contact forms or email

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your wholesale orders
  • Verify your business credentials and account eligibility
  • Communicate with you about your orders, account, and inquiries
  • Provide customer support and respond to your questions
  • Send you important updates and promotional materials (with your consent)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders
  • Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of company assets
  • Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities
  • Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for all data transmissions
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Employee training on data protection and confidentiality

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve our website functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal requirements
  • Opt-Out: Opt-out of receiving promotional communications from us
  • Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

6a. SMS Terms and Conditions

DB ServTech LLC maintains strict privacy policies, ensuring that personal information and mobile information of our users and members is not sold, shared, rented, released, or traded to third parties for marketing/promotional purposes.

  1. DB ServTech LLC
  2. Contacts can expect to receive reminders and follow-ups, delivery and order notifications
  3. You can cancel the SMS service at any time. Simply text "STOP" to the number provided. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  4. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].
  5. Carriers are not liable for delayed or undelivered messages.
  6. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
  7. For privacy-related inquiries, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to remove such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will:

  • Post the updated policy on this page
  • Update the "Last Updated" date at the top of the policy
  • Notify you of material changes via email or website notice

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DB ServTech LLC

808 Orkney Ct

Chesapeake, VA 23322

757-639-6848

[email protected]