SMS Terms and Conditions

Last Updated: March 29, 2026

Welcome to DB Serv Tech's SMS Messaging Program. By providing your mobile phone number and opting into our SMS communications, you agree to these SMS Terms and Conditions. Please read this document carefully before subscribing to our messaging services.

1. Consent and Opt-In

By providing your mobile phone number and opting into our SMS messaging program, you expressly consent to receive text messages from DB Serv Tech at the phone number you provide.

Consent to Receive SMS: Your consent is obtained when you:

  • Check a box or click a button indicating you agree to receive SMS messages
  • Enter your mobile phone number in our subscription form
  • Initiate contact with us via text message
  • Sign up for promotions, discounts, or alerts through our website

Purpose of Communication: SMS messages may be sent for the following purposes:

  • Order confirmations and shipping updates
  • Account notifications and alerts
  • Promotional offers and exclusive discounts
  • Customer service communications
  • Inventory alerts and back-in-stock notifications

2. Types of SMS Communications

When you opt in to receive SMS messages from DB Serv Tech, you may receive the following types of messages:

Transactional Messages

Order confirmations, shipping notifications, delivery updates, and account-related alerts. These messages are essential for managing your purchases.

Promotional Messages

Special offers, discounts, new product announcements, and exclusive deals available to subscribers.

Informational Alerts

Stock alerts, price change notifications, and updates about our products and services.

Customer Service

Responses to your inquiries, appointment reminders, and support-related communications.

3. Message Frequency and Fees

Message Frequency

The frequency of SMS messages you receive may vary based on your activity and preferences. You may receive:

  • Up to 5 promotional messages per week
  • Transactional messages as needed for your orders
  • Occasional survey or feedback requests
  • Urgent account notifications when necessary

Messaging Fees

Standard Messaging Rates: DB Serv Tech does not charge a fee for subscribing to or receiving SMS messages. However, standard messaging and data rates may apply based on your mobile carrier's plan.

Carrier Charges: You are solely responsible for any messaging fees, data charges, or other charges imposed by your mobile carrier in connection with your receipt of SMS messages from us.

Note: If you have an unlimited text messaging plan, you typically will not incur any charges for receiving our SMS messages. Please consult your mobile carrier if you have questions about your plan.

4. Opt-Out Instructions

You have the right to opt out of receiving SMS messages from DB Serv Tech at any time. To unsubscribe, you may:

  • 1

    Reply STOP

    Send a text message with the word "STOP" to any SMS message you receive from us.

  • 2

    Reply UNSUBSCRIBE

    Send a text message with "UNSUBSCRIBE" to opt out of promotional messages.

  • 3

    Contact Us

    Email us at [email protected] and request to be removed from our SMS list.

  • 4

    Update Account Preferences

    Log into your account on our website and update your notification preferences in your profile settings.

Processing Time: After you opt out, you may continue to receive messages for up to 24 hours while our system processes your request. Transactional messages related to active orders may still be sent.

5. Data Collection and Privacy

DB Serv Tech is committed to protecting your privacy. When you subscribe to our SMS messaging program, we collect and use your information as follows:

Information We Collect

  • Mobile Phone Number: The phone number you provide to receive SMS messages
  • Message History: Records of messages sent to you and your interactions with our messages
  • Opt-In Date: The date and time you consented to receive SMS messages
  • Device Information: Basic information about your mobile device, if applicable
  • Service Usage Data: Information about how you interact with our SMS communications

How We Use Your Information

  • To send you the SMS messages you have requested
  • To personalize your experience and deliver relevant content
  • To improve our messaging services and customer experience
  • To comply with legal obligations and protect our rights
  • To send you important updates about your orders and account

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your phone number and SMS preferences are stored securely and are only accessible to authorized personnel.

6. Third-Party Disclosure

We may share your SMS-related information with third parties in the following circumstances:

SMS Service Providers

We use third-party SMS aggregators and service providers to deliver messages to you. These providers are contractually obligated to protect your information and use it only for delivering our messages.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections outlined here.

Marketing Partners

We do not sell, rent, or share your phone number with third parties for their marketing purposes without your explicit consent.

7. Additional Terms

Changes to These Terms

DB Serv Tech reserves the right to modify these SMS Terms and Conditions at any time. We will notify you of material changes by sending a text message or updating this page. Your continued participation in our SMS program after such modifications constitutes your acceptance of the revised terms.

Age Requirements

By opting into our SMS messaging program, you confirm that you are at least 18 years of age or the legal age of majority in your jurisdiction. Parents or guardians are responsible for any use of their phone number by minors.

Service Availability

SMS messaging services are available to customers with valid mobile phone numbers in supported countries. DB Serv Tech cannot guarantee message delivery to all carriers or regions. Delivery of messages may be affected by network conditions, carrier restrictions, or other factors beyond our control.

Accuracy of Information

You are responsible for ensuring that the mobile phone number you provide is accurate and that you have the right to use that number for receiving SMS messages. Please notify us immediately if your phone number changes.

8. Contact Information

If you have any questions, concerns, or requests regarding these SMS Terms and Conditions or our SMS messaging program, please contact us:

Mailing Address

DB Serv Tech
Chesapeake, VA 23322

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST. We respond to inquiries within 1-2 business days.

For detailed information about how we handle your personal data, please review our Privacy Policy.